Monday, March 5, 2012
My fight with PGW
Update: 2 weeks before trial, a PGW rep called me and offered to settle this case for a refund of the weather normalization and a recalculation of 1.5 years of invoices; for which I readily agreed.
At the bakery on Woodland Ave last May I got a "Weather Normalization Adjustment" charge added to my PGW bill for $99.48; then in June I got another for $349.81. What the heck is a Weather Normalization Adjustment charge, I wondered. I called and asked and they said one typically gets this in the "heating" months for a few dollars here or there. But $450 in two months is unheard of. And it was not even in the heating months.
So I appealed the charge with PGW. After 3-4 months of no response, they let me know my appeal was denied. Why? Because they calculated it right. Nobody could tell me how "they" calculate such a charge but I should rest assured, it's correct. But, they said, appeal to the public utility commission. So I did.
The PUC took the case. They did nothing but take PGW's word that the charges were calculated right. I asked the PUC person handling the case and he said he didn't know how they calculate it either but since PGW says its right, it's right. But he also added that it looked very unreasonable. PUC denied my appeal. But, PUC said, you can file a formal complaint with the PUC administrative judge.
So I issued a formal complaint. Now a Lawyer at PGW is involved. Lawyers paralegal sends me a letter asked me to call her to set up a call to talk settlement and also encloses a formal answer to my formal complaint. I called 4 times and left a voice message with no response; so I'm assuming the request for settlement talks is just a boilerplate letter that nobody at PGW reads or knows about.
In the Answer, PGW says they mistakenly listed me as a "residential" customer for over a year and has since switched me to a "commercial" account; as if this perhaps might explain the problem or insinuate I am some sort of crook for their mistake in listing me as a resident. The problem is the commercial designation means my rates are lower as they have been since they switched me; so that means they were overcharging me for well over a year.
So now I am amending my petition to ask for the difference back for all those months I overpaid; so I am "amending" the petition. So here I am.
Is anybody at PGW there? Hello!!
Can somebody please look into this and tell me something other than "the WNA charge was correct?" Maybe just look into the whole picture here and realize you made a mistake somewhere.
I hate to waste resources (mine and PGW's) litigating this over such a relatively small amount of money. But I can't just let PGW walk all over me....can I?
What should I do?
Posted by Challahman at 2:26 PM